LEHI EMERGENCY EXCAVATION — 24/7 DISPATCH FROM 1490 N 300 E

An excavation emergency is any failure of a buried pipe or system that can't wait for business hours. Most fall into three categories: water leaving a pipe where it shouldn't, sewage leaving a pipe where it shouldn't, or pressure dropping to a level that makes the house unusable. Each has its own time clock — a main water line break left uncontrolled drops 3,000 gallons on the city bill in six hours and undermines a foundation by morning. Sewage left to sit becomes a health hazard within hours and a remediation job within a day. Our dispatch answers 24/7 because most of these calls come between 4 PM and 6 AM when the day crew would otherwise be home.

The Lehi calls we take

Main water line break. The classic emergency. Water gushing in a Holbrook Farms front yard, water bill up 200% with no visible leak, no pressure to the house. Our first job on arrival is to stop the bleed — shut off the municipal supply at the meter curb stop with the city key, confirm the break is downstream of the meter, and scope the full replacement. Stop-the-bleed is 30-60 minutes. Replacement scheduled for next-day or same-day depending on permit timeline.

Active sewer line collapse. Raw sewage visible in the yard, backflow through a basement floor drain, multiple fixtures simultaneously backing up. More common in Old Lehi (1900s-1950s clay mains) than in newer subdivisions. Immediate response is to relieve pressure by pulling the main cleanout cap or running a jetter to clear enough that current flow drains. Full scoping with camera and quote happens after the immediate flood is contained.

Walkout basement water emergency. Active water through a Traverse Mountain or Skye Estates walkout foundation wall, often during spring melt. We dispatch emergency vac truck and excavation crews to expose the source, run emergency sump discharge if needed, and scope permanent remediation separately.

Water meter or curb stop failure. Stuck meter valve, broken curb stop, leaking meter box. Lehi water department handles the meter itself, but private-side work (curb stop to the house) is ours. We coordinate with the city on shutoff timing.

Gas line hit during unrelated work. Contractor's trencher cuts a buried gas service, homeowner hits a capped abandoned gas line during garden work, ARB-approved fence post hits a stub-out at a Traverse Mountain pool heater. We don't repair the gas line itself — Dominion Energy handles that — but we provide the emergency excavation support (hydro-excavation to safely expose, controlled backfill, trench protection) that utility crews need to make the repair.

Underground utility strike on a Silicon Slopes campus. Fiber, primary electrical, water main, or secondary utility struck during any commercial excavation. Same support role: expose the line safely with hydro-excavation, secure the area for utility repair crews, document the strike point.

Well or septic emergency in unincorporated Lehi. Failed septic tank, collapsing buried propane tank, abandoned well backfilling with ground water. Each has specific hazards, and our crews have training to assess risk and respond without making the problem worse.

How our dispatch works

Call comes in. The dispatcher asks five questions: what's happening, where's the water or sewage going, where's the main shutoff, do you have pressure inside the house, is anyone in immediate danger. Based on answers, the dispatcher walks you through emergency shutoff over the phone while the truck rolls, or dispatches immediately with the on-call crew.

Lehi dispatch windows from our 1490 N 300 E office: 60-90 minutes for most Lehi addresses (often faster — most neighborhoods are inside a 15-minute radius), 90-120 minutes for Saratoga Springs, Eagle Mountain, American Fork, Pleasant Grove. Every emergency call gets a crew lead, heavy-equipment operator, second tech, the truck, a mini-excavator on a trailer, and a vac truck on call.

What the truck brings

Not a stripped-down service van. Our crews roll with a mini-excavator, a vac truck (or a vac truck on parallel dispatch if needed), a jetter, a camera system, cleanout keys, city meter keys for Lehi and surrounding municipalities, pressure testing equipment, HDPE and PVC pipe in common sizes, PEX and copper for interior work, a generator, floodlights for night work, and the permits-and-paperwork pack. We don't have to leave and come back for tools.

What we don't do on a Lehi emergency call

We don't try to sell a full replacement package at 11 PM in a flooded yard. Emergency dispatch focuses on containment and stop-the-bleed. Full scoping, quoting, and scheduled replacement happen in daylight the next morning when the homeowner has time to think and compare numbers. An honest emergency response builds the relationship. A high-pressure 2 AM contract does not — and we don't do it.

HOA approval and emergency work

Master-planned Lehi communities (Traverse Mountain, Holbrook Farms, Skye Estates, Ivory Ridge, Cold Springs Ranch) require ARB pre-approval for non-emergency exterior work. Emergency work runs ahead of HOA approval — when sewage is backing up at 11 PM on a Friday, we don't wait on architectural review. We file the after-the-fact ARB notice the next business day along with photos of the emergency condition, and the HOA boards in Lehi have so far always accepted that documentation. We've never had an emergency restoration overturned by an ARB. Worth knowing if your community's CC&Rs feel restrictive on paper.

Pricing

Emergency excavation dispatch runs on a trip charge plus work scope. Trip charge for nights, weekends, and holidays is $195-$385 depending on distance and time. From there, standard service pricing applies — stop-the-bleed main shutoff is $295-$850, active excavation is quoted flat-rate after site assessment, overnight work has a 25-40% premium on labor vs. daylight hours. Every emergency quote is in writing before we start the dig. No surprise invoices.

Quality Service Club members ($79/year) get 15% off all emergency work and priority dispatch — members skip the regular queue when multiple emergencies are active. On a bad spring-melt weekend when five calls are in progress, that priority position matters.