Terms & Conditions

Last updated: April 7, 2026

1. Acceptance of Terms

By accessing our website at www.valleyplumbing.com, contacting us for services, or submitting any form on our site, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services or website.

2. Services

Valley Plumbing and Drain Cleaning, Inc. provides residential and commercial plumbing, heating, and cooling services in the greater Salt Lake City area and surrounding communities in Utah. All services are subject to availability, technician scheduling, and site conditions.

3. Estimates and Pricing

• All estimates provided — whether over the phone, online, or in person — are non-binding until a written service agreement is signed by both parties.
• Final pricing may vary based on actual conditions discovered during service.
• We will communicate any changes to estimated costs before proceeding with additional work.
• Payment is due upon completion of service unless otherwise agreed in writing.

4. Scheduling and Cancellations

• We make every effort to arrive within the scheduled service window. Arrival times are estimates and not guaranteed.
• If you need to cancel or reschedule, please notify us at least 24 hours in advance by calling (801) 341-4222.
• Late cancellations or no-shows may be subject to a service fee.

5. SMS and Text Message Communications

By providing your phone number and checking the SMS consent box on any of our forms, you agree to receive text messages from Valley Plumbing and Drain Cleaning, Inc.. The following terms apply:

• Transactional Messages: By opting in, you consent to receive appointment confirmations, service reminders, technician dispatch notifications, and account-related updates.
• Marketing Messages: If you separately opt in, you consent to receive promotional messages including special offers, seasonal deals, and discounts. This consent is not required to receive our services.
• Message and data rates may apply.
• Message frequency varies based on your service activity and preferences.
• To opt out at any time, reply STOP to any message. Reply HELP for support.
• No mobile opt-in data or consent information will be shared with third parties for any purpose.

6. Workmanship Warranty

Valley Plumbing and Drain Cleaning, Inc. warrants all labor performed by our technicians for a period of 30 days from the date of service. Parts and equipment are subject to the manufacturer's warranty. This warranty does not cover damage caused by misuse, neglect, pre-existing conditions, or work performed by others after our service.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Valley Plumbing and Drain Cleaning, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services, including but not limited to loss of use, loss of revenue, or damage to property not directly caused by our technicians' negligence.

Our total liability for any claim arising out of a service shall not exceed the total amount paid by you for that specific service.

8. Property Access and Safety

You agree to provide our technicians with safe and reasonable access to the areas requiring service. You are responsible for securing pets and informing us of any known hazards on your property. We reserve the right to decline or pause work if conditions are deemed unsafe.

9. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Valley Plumbing and Drain Cleaning, Inc. and may not be reproduced, distributed, or used without our express written permission.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Utah. Any disputes arising under these terms shall be resolved in the courts of Salt Lake County, Utah.

11. Industry Standards & Compliance

Valley Plumbing and Drain Cleaning, Inc. is committed to compliance with applicable federal, state, and industry regulations. Our practices are designed to meet or exceed the following standards:

• TCPA (Telephone Consumer Protection Act): We obtain prior express written consent before sending any automated or marketing text messages. Consent is captured through a clearly labeled, unchecked opt-in checkbox on our web forms. Consumers may revoke consent at any time by replying STOP.
• CTIA Messaging Principles & Best Practices: Our SMS program follows the guidelines set by the Cellular Telecommunications Industry Association (CTIA), including clear opt-in/opt-out mechanisms, honest program identification, and prohibition on deceptive messaging.
• 10DLC (10-Digit Long Code) Compliance: All SMS messages are sent through registered 10DLC campaigns in compliance with carrier requirements and The Campaign Registry (TCR) standards. Our campaigns are registered with accurate use case descriptions and message samples.
• CAN-SPAM Act: All commercial email communications include a clear identification of the sender, a valid physical mailing address, and an easy mechanism to opt out of future communications.
• FCC Regulations: We comply with Federal Communications Commission rules governing commercial messaging, including restrictions on sending messages to numbers on the National Do Not Call Registry unless prior express consent has been obtained.
• Utah Consumer Privacy Act (UCPA): Residents of Utah have the right to access, correct, delete, and opt out of the sale or processing of their personal data for targeted advertising. Requests may be submitted to info@valleyplumbing.com.

12. Legal Compliance Note

These Terms & Conditions are provided for informational and compliance purposes. Valley Plumbing and Drain Cleaning, Inc. makes reasonable efforts to ensure our practices comply with applicable law; however, these terms do not constitute legal advice. If you have specific legal questions regarding your rights or our compliance obligations, we encourage you to consult a qualified attorney.

By using our website or submitting any form, you acknowledge that you have read and understood these Terms & Conditions. We reserve the right to modify these terms at any time. Material changes will be communicated via a notice on our website. Your continued use of our services following any changes constitutes acceptance of the updated terms.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated terms.

14. Contact Us

For questions about these Terms & Conditions, contact us: