Privacy Policy

Last updated: April 7, 2026

1. Introduction

Valley Plumbing and Drain Cleaning, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.valleyplumbing.com or contact us for services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address.
• Service Information: Details about the plumbing, heating, or cooling services you request.
• Communications: Records of calls, emails, text messages, and form submissions.
• Website Usage: IP address, browser type, pages visited, and referring URLs collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Schedule and provide plumbing, heating, and cooling services
• Send appointment confirmations, service reminders, and follow-up communications
• Respond to inquiries and customer service requests
• Send promotional offers and marketing communications (only with your explicit consent)
• Improve our website and service offerings
• Comply with legal obligations

4. SMS / Text Message Communications

How We Collect SMS Opt-In

We collect your consent to receive text messages through the opt-in checkboxes on our website contact forms. You must affirmatively check the consent box — it is never pre-checked. We collect two separate consents:

• Transactional SMS: Consent to receive service-related messages such as appointment confirmations, technician dispatch notifications, service reminders, and account updates. This consent is required to receive SMS service communications.
• Marketing SMS: Separate, optional consent to receive promotional messages including special offers, seasonal deals, and discounts. This consent is never a condition of receiving our services.

SMS Program Name & Message Types

Program Name: Valley Plumbing and Drain Cleaning, Inc. Service & Marketing Notifications

By opting in, you may receive the following types of messages:

• Service Notifications: Appointment confirmations, technician dispatch alerts, service reminders, job completion summaries, and account-related updates.
• Marketing Messages (optional, separate consent): Promotional offers, seasonal discounts, maintenance reminders, and special deals from Valley Plumbing and Drain Cleaning, Inc.

How We Use SMS Data

Your phone number and SMS opt-in consent are used solely to send you the messages you have agreed to receive. If you provide your phone number and opt in to receive text messages from Valley Plumbing and Drain Cleaning, Inc., the following terms apply:

• You may receive SMS notifications related to your service requests, appointment reminders, and account updates.
• If you separately consent, you may receive marketing messages including promotions and special offers.
• Message and data rates may apply. Message frequency varies.
• To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
• To rejoin: Reply START to re-subscribe to messages after opting out.
• For help: Reply HELP or contact us at (801) 341-4222 or info@valleyplumbing.com.
• Carrier liability: Wireless carriers are not liable for delayed or undelivered messages.

How We Protect SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be shared with any third parties, with the sole exception of SMS service providers (such as messaging platforms used to transmit text messages on our behalf) who are contractually bound to use your data only for message delivery and are prohibited from using it for any other purpose.

Information sharing to subcontractors in support of services — such as dispatching, scheduling, or customer service — is permitted only to the extent necessary to fulfill your service request. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Subcontractors: We may share necessary information with licensed subcontractors who assist in performing services at your property. These parties are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share, sell, rent, or trade your personal information — including SMS opt-in data and consent — with any third parties for their marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@valleyplumbing.com or call (801) 341-4222.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: